Privacy policy

Little Champ Toys operates this online store and website, including its related content, features, products and services. Our store is powered by Shopify, which enables us to provide our services to you.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order or otherwise communicate with us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

  • Contact information, including your name, email address, phone number, billing address and delivery address.
  • Order information, including products viewed, added to your cart or purchased, as well as returns, exchanges and cancellations.
  • Payment information, including your payment method, transaction details and payment confirmation. Card information may be collected and processed directly by Shopify or our payment service providers. For refunds by bank transfer, we may collect the bank details required to complete the refund.
  • Account information, including your account preferences and settings if you create a customer account.
  • Communication information, including information you provide when contacting us through email, WhatsApp or customer support.
  • Device information, including your IP address, browser, device type, network connection and other technical identifiers.
  • Website usage information, including how and when you access, browse and interact with our website.
  • Fraud-prevention information required to verify transactions and protect our customers and store.

How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us or provide information through our website.
  • Automatically through cookies and similar technologies when you browse our website.
  • From Shopify and other companies that help us operate our store.
  • From payment providers, delivery partners, advertising partners and other service providers involved in completing your order or providing our services.

How We Use Personal Information

We may use your personal information to:

  • Process and fulfil orders.
  • Confirm payments and transactions.
  • Arrange delivery, returns, exchanges and refunds.
  • Create and manage customer accounts.
  • Communicate with you about your orders or enquiries.
  • Provide customer support.
  • Improve our website, products and customer experience.
  • Remember your preferences and shopping-cart selections.
  • Detect and prevent fraud, misuse, security threats and other harmful activity.
  • Maintain business and transaction records.
  • Enforce our store policies and terms.
  • Respond to valid legal or government requests.
  • Send promotional communications where you have consented or where otherwise permitted.

You may unsubscribe from promotional emails at any time using the unsubscribe option included in the communication. Even if you unsubscribe from marketing, we may still send necessary messages concerning your orders, account or customer-service requests.

How We Share Personal Information

We may share personal information where necessary with:

  • Shopify, which hosts and operates our online store.
  • Payment providers that process and verify transactions.
  • Delivery and fulfilment partners that deliver your order.
  • Technology and service providers that help us operate, secure and improve the website.
  • Customer-support providers that help us respond to enquiries.
  • Advertising and analytics partners, such as Meta or similar services, where enabled on our website.
  • Government authorities, regulators or law-enforcement agencies when required or permitted.
  • Parties involved in a legitimate business transfer, reorganisation or sale.

These providers may only receive the information reasonably required to perform their services. Their handling of personal information may also be governed by their own privacy policies.

We may also share information when you request or consent to it, such as when information must be provided to a delivery company to complete your order.

Shopify

Our store is hosted by Shopify. Shopify collects and processes information about your access to and use of our store to provide and improve its services.

Information submitted through our website may be shared with Shopify and service providers located outside Kuwait.

To learn more about how Shopify processes personal information, please review the Shopify Consumer Privacy Policy.

You may also use the Shopify Privacy Portal to manage certain information processed directly by Shopify.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Keep the website functioning properly.
  • Remember your preferences and shopping cart.
  • Understand website traffic and performance.
  • Improve your shopping experience.
  • Help prevent fraud and maintain security.
  • Measure advertising performance and show relevant advertisements, where enabled.

You can manage cookies through your browser settings and any cookie-preference controls available on our website. Blocking certain cookies may affect how some website features operate.

Third-Party Websites and Links

Our website may contain links to third-party websites or social-media platforms.

Little Champ Toys does not control and is not responsible for the privacy, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

The inclusion of a third-party link does not necessarily mean that Little Champ Toys endorses that website or its services.

Children’s Privacy

Our products are intended for children, but our website and purchasing services are intended for adults.

We do not knowingly collect personal information directly from children under 18. Orders should be placed by a parent, guardian or other responsible adult.

If you believe that a child has provided personal information to us, please contact us to request its deletion.

Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online system or method of transmission is completely secure. You should not send passwords, complete payment-card information or other highly sensitive information through unsecured channels such as ordinary email or WhatsApp.

Customers are responsible for keeping their account credentials confidential and should not share their passwords with anyone.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil orders and provide customer support.
  • Maintain required transaction and business records.
  • Process returns, exchanges, refunds and disputes.
  • Prevent fraud and protect our website.
  • Meet our operational and legal obligations.

Retention periods may differ depending on the type of information and the reason it was collected. Information that is no longer reasonably required will be deleted or anonymised where appropriate.

Your Privacy Choices

Depending on the circumstances, you may ask us to:

  • Provide access to personal information we hold about you.
  • Correct inaccurate or incomplete personal information.
  • Delete certain personal information.
  • Provide a copy of certain personal information.
  • Stop sending promotional communications.
  • Withdraw consent where processing depends on your consent.

These requests may be subject to identity verification and reasonable exceptions, including when information must be retained for completed orders, fraud prevention, dispute resolution or record-keeping.

To submit a request, contact us using the details below.

International Processing

Shopify and some of our service providers may process or store personal information in countries outside Kuwait.

Where information is transferred internationally, it may be handled under the security measures and contractual protections used by Shopify or the relevant service provider.

Complaints

If you have a question or complaint about how Little Champ Toys handles your personal information, please contact us using the details below.

We will review your request and respond within a reasonable period.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, services, business practices or privacy procedures.

The revised policy will be published on this page, and the “Last updated” date will be changed accordingly.

Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact:

Little Champ Toys
Email: littlechampkwt@gmail.com
WhatsApp: +965 99387053